Banks find privatization very important for their customers in every field. The thing we feel the most is the mobile application of banks. Special proposals for you, information icon of application, making a special birthday icon for you on your birthday, etc., well, why should not those banks not care about their customers so much that one should do so in every field?
Banks should think about slightly higher access than other places. For example, branches are not the only place where banks should make them accessible. Banks will have to find ways to make their ATMs, websites, mobile apps and call centers accessible. We tried to help him in this blog post.
ATM
Talking helps the ATM ATM to make the visually impaired ATM accessible. For this, the person who uses ATM will have to put a headset on the ATM, and after that, the voice guidance begins. According to another major accessibility feature, IndependentThe raised dotted number 5, shiny input and error are a holiday between the keys, and the keys that make them easier to suppress them.
To be able to withdraw money from the ATM without the need for your card, while your smartphone is with you, the use of ATM can make it more accessible. In addition, it is very important for wheelchair users to regulate the height of the ATM and keep them at the height that they can reach.
Call center/ telephone banking
Call centers are often quite noisy places. For people with partial hearing losses to understand the other person, the call center employee should speak from a place that is not noise. It is also important to send things that talk about sending through e-mail. When a number needs to be recorded, methods like adding it orally to disabled customers may be a better experience for blind people. In addition, video talking services can be offered in the call center to listen to impaired customers.
Branches
It is important that it is important that there is a ramp for wheelchair users at the entrance of bank branches. In addition, there should be enough space for wheelchair to move inside the branch, and the height of the bank counter should be at a suitable height for wheelchairs.
At least one employee in the bank branch should know the symbolic language. Security should know the needs of a customer with disability and ask some questions accordingly (such as it requires equality from within the branch). Security should receive training on sign language so that they can communicate with disabled customers or use remote video interpretation services.
Methods such as guiding dogs in branches, Braille versions need to be read, large print versions, or audio versions can make branches visually impaired and more accessible. In addition, communication is very important. Before communicating with the customer, it is very important for a person speaking to say his name and explain the transaction in detail. In addition, they can design credit and debit cards, which they can easily find in their purse or purse, and which they can understand from which end of the card can be included in special ATMs for blind customers. However, when people require support, they can issue cards to someone they trust who can help them and control their finance. They can allocate more time to disabled customers than normal customers, and they can do these conversations in silent and private meeting rooms.
Mobile banking / internet banking
For listening-informed customers, it is very important that transactions that can be done only through a call center or branch can be made through mobile or internet banking. Mobile applications and internet banking should have adaptable font size, high contrast and bold text options, allow zooming and support mobile screen readers. It can offer facilities like fingerprint access for mobile banking. There can also be a section where the number is read on a bank or credit card.
Website
When you enter the websites of banks, it can provide you with options like “I am visually impaired”, “I have impaired” and “I need support”, and can direct you to the related pages to suit these options. You can find detailed explanation for our website blog post On ways to make the website more accessible, which we have mentioned in our previous articles.
